Privacy Policy


Master Garage Door Co. ("Master Garage Door," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit MasterGarageDoor.com (the "Website"), contact us, request an estimate or service, purchase products or services, or otherwise interact with us.


This Privacy Policy applies to information collected through the Website and in connection with our garage-door installation, repair, replacement, maintenance, consultation, and related services. It does not apply to information governed by a separate privacy notice or to third-party websites and services that we do not control.


By using the Website or providing information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it separately.


1. Personal Information We Collect


The personal information we collect depends on how you interact with us and may include:


Information you provide directly


  • Contact information: name, email address, telephone number, mailing address, service address, and preferred method of contact.
  • Service and transaction information: details about your garage door, opener, property, requested products or services, appointment preferences, estimates, work orders, invoices, payment status, warranties, service history, and communications with us.
  • Payment information: payment-card or other payment details needed to complete a transaction. Payment information may be processed directly by a payment processor, and we may receive only limited transaction details rather than full card information.
  • Communications: the content of messages submitted through our contact form, emails, telephone calls, text messages, reviews, survey responses, photographs, videos, or other materials you send to us.
  • Property-access information: instructions or other information reasonably necessary to provide requested service at your property. Please do not send alarm codes, garage-entry codes, or other sensitive access credentials through the Website's general contact form.
  • Marketing preferences: your choices about receiving promotional emails, telephone calls, or text messages.


Information collected automatically


When you use the Website, we and our service providers may automatically collect:


  • IP address, device identifiers, browser type, operating system, device type, language, and approximate location derived from an IP address;
  • pages viewed, links clicked, referring and exit pages, dates and times of visits, session duration, and other Website interactions;
  • cookie identifiers and similar online identifiers; and
  • diagnostic, security, and performance information.


We may collect this information through cookies, pixels, tags, local storage, server logs, and similar technologies. The Website uses Google Tag Manager to manage certain website tags. Depending on the features and campaigns active at a particular time, these technologies may include Google Analytics, Google Ads, Meta Pixel, call-tracking services, Google reCAPTCHA, and website chat tools. The particular tags, vendors, and services used may change as we update the Website and our marketing activities.


Information from other sources


We may receive information from:


  • a family member, property manager, contractor, business, or other person requesting service on your behalf;
  • manufacturers, distributors, warranty providers, financing providers, payment processors, and other business partners;
  • advertising, analytics, social-media, directory, and review platforms;
  • public records and publicly available sources; and
  • referral sources.



2. How We Use Personal Information


We may use personal information to:


  • respond to questions and requests for estimates or consultations;
  • schedule, provide, manage, and follow up on services;
  • diagnose garage-door issues and recommend products, repairs, or replacements;
  • prepare estimates, process transactions, issue invoices and receipts, and administer warranties;
  • communicate about appointments, technician arrival times, service updates, account matters, and customer support;
  • personalize and improve the Website, our products, services, advertising, and customer experience;
  • measure Website traffic, understand how visitors use the Website, and evaluate marketing performance;
  • send marketing communications where permitted by law and consistent with your choices;
  • maintain records, conduct internal administration, train personnel, and operate our business;
  • protect customers, personnel, property, the Website, and our systems; prevent fraud and misuse; and enforce our agreements;
  • comply with legal, licensing, tax, accounting, insurance, warranty, safety, and regulatory obligations; and
  • establish, exercise, or defend legal claims.


We may combine information collected through different interactions when permitted by law. We may also create aggregated or deidentified information that does not reasonably identify an individual and use or disclose it for lawful purposes. We will not attempt to reidentify information that applicable law requires us to maintain in deidentified form.



3. Cookies and Similar Technologies


Cookies are small files placed on a browser or device. We may use the following types of cookies and similar technologies:


  • Strictly necessary technologies support core Website functions, security, network management, and form submission.
  • Preference technologies remember choices and improve convenience.
  • Analytics technologies help us measure traffic, performance, and use of the Website.
  • Advertising technologies, if enabled, help us measure advertising, limit repetition, and deliver or evaluate ads based on interactions with our Website or other services.


We may use the following services:


  • Google Analytics to understand Website traffic, visitor interactions, and performance.
  • Google Ads to measure advertising conversions, create audiences, and deliver or evaluate advertising.
  • Meta Pixel to measure interactions with advertisements and the Website, create audiences, and deliver or evaluate advertising on Meta services.
  • Call-tracking tools to associate calls with advertisements or Website visits, measure campaign performance, route calls, and maintain call records. A call-tracking number may be dynamically displayed based on how you reached the Website.
  • Google reCAPTCHA to help distinguish legitimate users from automated activity, reduce spam, and protect Website forms. reCAPTCHA may collect device and interaction information subject to Google's applicable terms and privacy policy.
  • Chat tools to provide customer support, collect inquiries, maintain chat transcripts, and connect conversations with customer or service records.


These providers may collect information directly from your browser or device and may combine it with information they already possess, subject to their own privacy notices. The availability of a particular service may vary over time.


You can control many cookies through your browser settings and, where available, the Website's cookie-preference tool. Blocking cookies may cause parts of the Website to function incorrectly. You may also use industry opt-out tools offered by the Digital Advertising Alliance (https://optout.aboutads.info/) or the Network Advertising Initiative (https://optout.networkadvertising.org/). These tools are provided by third parties, and your choices may be browser- and device-specific.


Some browsers send a "Do Not Track" signal. Because there is no universally accepted standard for responding to that signal, the Website may not respond to it. Where required by applicable law, we process recognized universal opt-out preference signals, such as Global Privacy Control, as a request to opt out of qualifying sale, sharing, or targeted advertising for the browser or device that sends the signal.



4. How We Disclose Personal Information


We may disclose personal information to the following categories of recipients for the purposes described in this Policy:


  • Service providers and contractors: website hosting and maintenance providers, form and communications providers, IT and cybersecurity vendors, analytics providers, scheduling and customer-management platforms, payment processors, bookkeepers, insurers, professional advisers, and other vendors that support our business.
  • Manufacturers and business partners: garage-door and opener manufacturers, distributors, warranty administrators, financing providers, and other partners when needed to provide a requested product or service, administer a warranty, or complete a transaction.
  • Advertising and analytics partners: companies that measure Website use or advertising performance and, if enabled, help provide interest-based advertising.
  • Professional advisers and authorities: attorneys, accountants, auditors, insurers, regulators, courts, law enforcement, and government agencies when reasonably necessary for legal, safety, compliance, or claims-related purposes.
  • Parties to a business transaction: prospective or actual buyers, sellers, investors, lenders, advisers, or successors in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
  • Other parties at your direction or with your consent.


We may also disclose information when we reasonably believe disclosure is necessary to comply with law or legal process; protect the rights, safety, or property of Master Garage Door, our customers, or others; investigate fraud or security incidents; or enforce our agreements.



5. Sale, Sharing, and Targeted Advertising


We do not sell personal information for money. We also do not knowingly sell or share the personal information of children under 16.


Some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include allowing advertising or analytics partners to collect identifiers and internet activity through cookies or similar technologies for cross-context behavioral advertising or their own purposes. If we engage in activity that falls within those definitions, you may opt out as described in Section 11. Where available, you may also exercise this choice through our cookie-preference tool or a recognized universal opt-out preference signal.


We do not disclose mobile telephone numbers, text-message opt-in data, or text-message consent to third parties for their own marketing or promotional purposes. We may provide such information to vendors that help us deliver messages or support our communications, subject to appropriate restrictions.



6. Email, Telephone, and Text Communications (SMS Terms)


We may use the contact information you provide to respond to you and communicate about estimates, appointments, services, invoices, warranties, and related matters.


We send promotional text messages to individuals who provide the consent required by applicable law. By affirmatively opting in, you authorize Master Garage Door and service providers acting on our behalf to send recurring promotional and marketing text messages to the mobile number you provide, which may include messages sent using an automatic telephone dialing system or other automated technology. Consent is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.


You may opt out of promotional text messages at any time by replying "STOP." After opting out, you may receive one confirmation message. You may reply "HELP" for assistance or contact us at 813-684-7744 or contact@mastergaragedoor.com. If you change or deactivate your mobile number, please notify us so that messages are not sent to a person who later receives that number.


We may also send promotional emails where permitted by law. You may unsubscribe using the link in the email. Opting out of promotional texts or emails does not prevent us from sending non-marketing communications that are necessary to respond to you, complete a transaction, provide requested service, administer a warranty, protect safety, or comply with law.


Telephone calls may be monitored or recorded for quality, training, documentation, or safety purposes where permitted by law. When required, we will provide notice or obtain consent before recording.



7. Payment Information


Payments may be processed by third-party payment processors. Their collection and use of payment information are governed by their own privacy notices and contractual obligations. We encourage you to review the privacy notice presented by the payment processor. We do not intentionally store complete payment-card numbers or card security codes unless necessary and permitted under applicable standards and law.



8. Data Retention


We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide services, maintain service and warranty records, satisfy legal and accounting obligations, resolve disputes, prevent fraud, and enforce agreements.


Retention periods vary based on the type and sensitivity of the information, the nature of our relationship with you, operational needs, applicable limitation periods, and legal requirements. When information is no longer reasonably needed, we may delete it, deidentify it, or securely dispose of it, subject to backup and archival practices.



9. Data Security


We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system is completely secure. We therefore cannot guarantee absolute security. You should use care when sending personal or sensitive information electronically and should not submit payment-card details, account passwords, alarm codes, or garage-entry codes through a general contact form or unencrypted email.



10. Children's Privacy


The Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information to us through the Website, please contact us so that we can take appropriate action.



11. Your Privacy Choices and Rights


Communication choices


You may opt out of promotional communications as described in Section 6. Even after opting out, you may continue to receive transactional or service-related communications.


Cookie choices


You may manage cookies through your browser and, where provided, our cookie-preference tool. See Section 3 for additional options.


Requests concerning your information


Depending on where you live and subject to applicable law, you may have the right to:


  • confirm whether we process your personal information and access that information;
  • obtain a portable copy of certain information;
  • correct inaccurate information;
  • delete certain information;
  • opt out of the sale or sharing of personal information, targeted advertising, or certain profiling;
  • limit or withdraw consent for certain processing;
  • appeal a decision we make concerning a privacy request; and
  • receive equal service and pricing without unlawful discrimination for exercising a privacy right.


To submit a request, email contact@mastergaragedoor.com, call 813-684-7744, or write to us at the address in Section 16. Please describe the request and provide enough information for us to identify relevant records. We may ask you to verify your identity and residency before fulfilling a request. We will use verification information only to process the request. If we cannot verify a request, an exception applies, or applicable law does not grant the requested right, we may deny the request and explain our decision where required.


An authorized agent may submit a request where permitted by law. We may require proof of the agent's authority and may ask you to verify your identity directly. You may appeal a denial by replying to our decision or contacting us using the methods above with the subject line Privacy Appeal.


These rights are not absolute. For example, we may retain information needed to complete a transaction, provide requested service, maintain warranty records, protect security, comply with law, or establish or defend legal claims.



12. Supplemental Notice for California Residents


This section applies only to the extent California privacy law applies to Master Garage Door and its processing of a California resident's personal information.


During the preceding 12 months, we may have collected the following categories of personal information: identifiers; customer-record information; commercial information; internet or other electronic network activity; approximate geolocation; audio, electronic, visual, or similar information; professional or employment-related information when relevant to a commercial interaction; and inferences drawn from the foregoing. The examples, sources, business purposes, and categories of recipients are described in Sections 1 through 4.


During the preceding 12 months, we may have disclosed each of those categories to service providers, contractors, manufacturers, business partners, professional advisers, authorities, and transaction parties for the business purposes described above. We do not sell personal information for money. If advertising or analytics technology constitutes a "sale" or "sharing" under California law, the categories involved may include identifiers and internet or other electronic network activity, and recipients may include advertising and analytics partners. You may opt out as described in Section 11.


We do not use or disclose sensitive personal information for purposes that would require a right to limit under California law. We do not offer financial incentives or price or service differences in exchange for personal information.


California's "Shine the Light" law permits certain residents to request information regarding disclosure of personal information to third parties for their own direct-marketing purposes. Where applicable, you may submit one request per calendar year using the contact information in Section 16.



13. Third-Party Websites and Services


The Website may link to or integrate with third-party websites and services, such as maps, social-media pages, review platforms, manufacturers, financing providers, or payment services. We do not control those third parties, and this Privacy Policy does not govern their practices. Review their privacy notices before providing information to them. A link to another service does not necessarily mean that we endorse its privacy or security practices.



14. Processing in the United States


Master Garage Door operates in the United States. If you access the Website from another country, your information may be transferred to, processed in, and stored in the United States or other countries where our providers operate. Privacy laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for cross-border transfers.



15. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. We will post the updated version on this page and revise the "Last Updated" date. If changes are material, we may provide additional notice where required by law. Your continued use of the Website after an updated Policy is posted signifies your acknowledgment of the updated Policy.



16. Contact Us


If you have questions, concerns, or requests concerning this Privacy Policy or our privacy practices, contact:


Master Garage Door Co.

2405 Bell Shoals Road 

Brandon, Florida 33511 

Phone: 813-684-7744 

Email: contact@mastergaragedoor.com 

Website: https://www.mastergaragedoor.com